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Hush Mint Sprout

Privacy Policy

Your privacy is important to us at Hush Mint Sprout

Effective Date: February 20, 2024 | Last Updated: February 20, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery timelines, and budget preferences. This helps us tailor our service to fit your business needs.

Information Collected Automatically

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you move through our site. We use this data to enhance website performance and to understand how clients discover our services.

Important: We never collect more personal information than is necessary to provide our flower arrangements and delivery services. Your privacy is central to how we operate.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.

Order Processing: Managing orders, deliveries, and payment handling
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Hush Mint Sprout respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us run our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat your personal information with care and deploy suitable technical and organizational safeguards to protect it. This includes safe data storage, protected communications, and restricted access to personal data within our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are secured to shield information during exchanges between your browser and our infrastructure.

Limited Access

Only authorized staff who need the data to provide services can access customer information.

While we implement strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to defend against evolving threats.

Your Privacy Rights

You have important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or restrict how your information is used.

Access: Request a copy of the personal information we hold about you
Correction: Update or rectify inaccurate personal information
Deletion: Request erasure of personal information (subject to legal retention requirements)
Restriction: Limit how we process your personal data in certain circumstances
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary based on the data type and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order information: about 3 years after the last service interaction
  • Payment transaction records: roughly 7 years for tax and accounting requirements
  • Website analytics data: around 26 months for service improvement analysis
  • Marketing communication preferences: until you unsubscribe or about 2 years of inactivity

Cookies and Site Tracking

Our site utilizes cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies assist us in remembering your preferences and in analyzing site performance.

You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For more details about our cookie practices, please review our Cookie Policy.

Links to Third Parties

Our site may include links to third-party websites or services. This privacy policy covers only Hush Mint Sprout and our site. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When material changes occur, we will refresh the "Last Updated" date at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.

Contact Us About Privacy

Hush Mint Sprout Privacy Team
Floral Street, Covent Garden, London
London, United Kingdom WC2E 9HA

Email: info@hushmintsprout.click
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.